Customer Rights
- To receive care without regard to race, creed, sex, national origin, or religion.
- To be treated with respect.
- To receive affordable healthcare.
- To not be denied services because of source or amount of payment.
- To receive private and confidential care.
- To receive healthcare in a safe, clean, and pleasant environment.
- To have care and health concerns explained.
- To know the results of tests.
- To ask questions and have them answered.
- To refuse care, except when your medical provider is legally required to proceed.
- To get a second opinion from another provider.
- To state complaints and have staff respond.
- To be assessed and treated for pain.
Customer Responsibilities
- To give a complete and honest medical history.
- To pay the amount for services that is agreed upon.
- To treat staff and other patients with respect.
- To follow the treatment that is agreed upon.
- To accept responsibility if treatment is refused.
- To provide accurate information about pain.